We believe in providing exceptional experiences not only to our guests but also to our employees. As an HR Generalist, you will help shape a positive workplace culture across our growing portfolio of hotels.

We are seeking a proactive and detail-oriented HR Generalist to support the human resources functions of our hospitality management operations for our Northwest Arkansas Teams. This role plays a critical part in fostering an employee-centric culture across multiple hotel properties in Northwest Arkansas by executing key HR initiatives including recruitment, onboarding, compliance, employee relations, and performance management.

The ideal candidate has experience in hospitality or a fast-paced, service-oriented industry, and brings a collaborative, people-first approach to building engaged and compliant workplaces.

About Us 

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. 

PASSIONATE – Passionate with the spirit to serve. 

EXCELLENCE – Committed to excellence that inspires results. 

ADAPTABLE – Adjust, adapt, and overcome. 

COMMUNITY – Creators of a collaborative community invested in growth. 

HUMBLE – Humble, trustworthy, and transparent. 

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. 

Why Hotel Avail, A Tapestry Collection by Hilton Rogers and Motto by Hilton Bentonville:

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.  

• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!  

• Top Notch Training and Growth Opportunities: We will make sure you have what you need to excel in your career!  

• Medical, Dental, and Vision coverage. 

• Employee, Friends and Family Hotel Discounts

• Paid time off.  

• 401k Retirement Plan. 

Key Responsibilities:

Recruitment & Onboarding

• Support hiring managers in full-cycle recruitment, including job postings, screening, interviews, and offer processes

• Facilitate smooth onboarding experiences for new hires across multiple locations

• Coordinate new hire paperwork and orientation processes in accordance with company policy and hospitality brand standards

Employee Relations & Engagement

• Serve as a point of contact for employee questions, concerns, and conflict resolution

• Promote a positive, inclusive work culture through employee recognition and wellness programs

• Support employee investigations and disciplinary actions under the guidance of the HR leadership team

Compliance & Recordkeeping

• Ensure compliance with federal, state, and local employment laws, including FMLA, ADA, EEO, and wage and hour regulations

• Maintain accurate and up-to-date employee files and HRIS records

• Assist in audits, I-9 verification, and employee documentation tracking

Data & Reporting

• Assist in the preparation of KPI reports including Recruitment, Retention, Turnover, Tenure, etc. 

Performance Management, Recognition, & Engagement 

• Coordinate the deployment of the HA Performance Management process.  

• Assist with collecting employee feedback via Engagement Surveys that assists with improving the employee life cycle. 

• Assist with the execution of employee recognition programs. 

Training & Development

• Coordinate employee training programs including mandatory compliance modules and hospitality brand standards

• Track training completion and assist with performance review administration

• Identify and recommend internal development opportunities to improve retention and performance

Payroll & Benefits Support

• Liaise with payroll and benefits vendors as needed to support employee inquiries

• Assist with open enrollment processes and employee benefits education

Qualifications:

• Bachelor’s degree in Psychology, Organizational Leadership, Human Resources, Hospitality Management, or related field preferred

• 2+ years of HR experience, preferably in the hospitality, service, or retail industry

• Working knowledge of HR practices and labor laws

• Experience with HRIS systems (e.g., ADP, Paycom, Workday, UKG, or similar) a plus

• Strong organizational and multitasking skills with attention to detail. 

• Excellent written and verbal communication skills. 

• Employee Development and Engagement skills preferred. 

• Proficiency in MS Office (Word, Excel, PowerPoint). 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Must be able to stand for prolonged periods of time. 

• Must be able to lift up to 50 pounds. 

• Must be able to navigate various departments of the organization’s physical premises. 

Travel 

• Less than 30% 

• Majority on-site visits and localized travel

Affirmative Action/EEO Statement: 

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Additional Information: 

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.